Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which www.nexuratechsolutions.com (hereinafter referred to as "we," "us," or "our") will process refund requests for services provided through our website, www.nexuratechsolutions.com. This policy is designed to ensure transparency and fairness while providing maximum legal protection for our company in compliance with applicable laws in Ukraine (UA).

Scope and Applicability

This policy applies to all users of our services offered through www.nexuratechsolutions.com. By using our services, you agree to be bound by this Refund Policy. If you do not agree with the terms of this policy, you must refrain from using our services.

Definitions

  • "User": Any individual or entity that accesses or uses the services provided by www.nexuratechsolutions.com.
  • "Service": Any software as a service (SaaS) product offered by www.nexuratechsolutions.com.
  • "Refund": The return of funds to a User for a service that has been purchased but not satisfactorily delivered.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • If the service provided is significantly different from what was described at the time of purchase.
  • If the service is not functioning as intended due to technical issues that we have failed to resolve within a reasonable timeframe.
  • If the User cancels their subscription within the first 14 days of the initial purchase, provided that the service has not been utilized beyond the initial setup.

2. Refund Request Process

To initiate a refund request, Users must:

  1. Contact our customer support team at cooperation@www.nexuratechsolutions.com within the eligibility period.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Include any relevant documentation or evidence supporting the request.

Refund requests will be reviewed within 10 business days, and Users will be notified of the decision via email.

3. Refund Method

If a refund is approved, it will be processed using the original payment method. Users should allow up to 14 business days for the refund to reflect in their account, depending on the payment provider's policies.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

We reserve the right to deny any refund request that does not comply with the terms outlined in this policy. Additionally, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or the inability to use our services, even if we have been advised of the possibility of such damages.

Data Protection/Security

We are committed to protecting the privacy and security of our Users' personal information. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on www.nexuratechsolutions.com. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: www.nexuratechsolutions.com
  • Phone: +380677146573
  • Email: cooperation@www.nexuratechsolutions.com
  • Address: 4B Bohdana Khmelnytskoho St, Kyiv, 01030, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.